Basic details: The service is operated by cityspace24 s.r.o. The registered office address is Kaprova 42/14, 110 00 Prague 1. The Identification Number (IČO) is 23955619, and the company is registered in the Commercial Register kept by the Municipal Court in Prague under file number C 435836.
Provided service: Through the internet portal cityspace24.cz, we facilitate the rental of self-storage spaces to natural and legal persons (hereinafter referred to as the "lessee" or "user").
Legal framework: This contractual relationship and all associated rules are governed by the applicable Civil Code (Act No. 89/2012 Coll.) and the European GDPR regulation.
2. Contract conclusion process and payment
Order creation: The entire process of arranging a lease takes place exclusively online via our website. Here, the customer selects a specific storage unit, fills in their contact and personal details, and chooses their preferred payment interval. The available options are monthly, quarterly, semi-annual, or annual billing cycles.
Contract formation: As soon as the customer pays the first rent through our payment gateway, it is considered an official proposal to conclude a contract. The contract becomes valid the moment the operator sends the customer a confirmation email.
Lease duration: The lease term always corresponds exactly to the selected payment cycle and can be extended after it expires.
Payment rules: Rent is always paid in advance, at the beginning of a new billing period. The operator guarantees that the rent amount will not be increased during an already paid cycle.
Early termination and non-payment: If the customer stops using the storage before the paid period expires, they are not entitled to a refund. In the event of late payments, the operator has the right to block the debtor's access to the premises and the box itself, of which they will be notified by email.
3. Access credentials and rules on the premises
Code handover: Access to the premises is protected by a security PIN code. We send this code in a welcome email immediately after the first payment is credited. If the email does not arrive within three days, the user must contact our support via the web form.
Access protection: The PIN code must be carefully protected. In case of its loss or disclosure to a third party, you must report it to us immediately so we can block the code and generate a new one. In addition, you can request a code change yourself at any time.
Parking and handling: During loading and unloading, a vehicle can enter the premises up to the box, but the parking time is limited to a maximum of 60 minutes. After that, the vehicle must leave the premises.
Consideration: Except for the actual arrival and departure, the vehicle's engine must be turned off. The vehicle must not block the passage of others. If blocking occurs, the driver is obliged to repark the car upon request (no later than within 5 minutes).
4. Permitted use and prohibitions
Purpose of lease: The space is exclusively for storing items. It is strictly forbidden to use it for living, sleeping, setting up workshops or shops, or for keeping animals.
Prohibited items: Weapons, ammunition, drugs, explosives, flammable substances, pressure cylinders, or chemicals must not be stored in the premises. The storage of food, plants, cash, securities, jewelry, or items originating from criminal activity is also prohibited.
Prohibition of modifications and subleasing: The customer may not sublease the box to a third party without our consent. No structural modifications, drilling, or permanent installations may be carried out inside. Violation of this point entitles us to demand restoration to the original state or to remove the modifications at your expense.
Individual modifications: You may ask us to arrange specific installations inside the box at your expense, but granting such requests is entirely at our discretion and is governed by a separate written agreement.
5. Liability, maintenance, and damage resolution
Climatic conditions: The storage facilities do not have temperature control or heating. Due to weather conditions, temperature fluctuations or condensation moisture may occur. We therefore bear no responsibility for damage to property that is sensitive to these changes.
General liability for property: We are not responsible for the theft or destruction of your belongings unless we caused the situation through gross negligence or intentionally. Similarly, we are not responsible for damages caused by the impossibility of access due to force majeure or technical faults.
Customer obligations: The customer must maintain the entrusted space in a clean state and must not disturb the peace on the premises. They are obliged to comply with hygiene and fire safety rules. The box must be locked upon departure according to the instructions on the doors.
Damage reporting and repair: If the customer damages the premises or the box, they must report it immediately. We will arrange the repair, but the customer is obliged to cover the costs within five days of the request. Necessary repairs managed by us must be tolerated by the customer.
Extraordinary events: Any insurance event or crime must be reported to us immediately, and in the case of a crime, to the police as well. At the same time, you must photograph the damaged items yourself and limit the occurrence of further damage.
6. Inspections, contract termination, and penalties
Right of entry: We reserve the right to enter the box after giving notice for inspection purposes (notices are sent by email at least 1 week in advance). In the event of emergencies, impending damage, or the need to replace the battery in the lock, we may enter even without notice.
Standard termination: The contract naturally ends upon the expiration of the paid period. However, we can also terminate it at any time without giving a reason, with a notice period of 30 calendar days starting from the date of delivery.
Immediate termination: Our company has the right to terminate the cooperation immediately if you owe rent for more than 7 days, illegally sublease the box, make unauthorized modifications to it, grossly violate safety and order on the premises, or if we lose the authorization to use the building.
Handover and late penalties: On the last day of the lease, you must hand over the space clean and completely empty. If you fail to do so, a contractual penalty of 200 CZK is incurred for each additional day of delay, and at the same time, our right to claim compensation for any damages is not waived.
Abandoned property: If your belongings remain in the storage for 30 days after the contract ends, you automatically give us consent to clear out the box at your expense. We will inventory the cleared items and store them for 15 days. The customer will be notified of this in writing.
Sale or disposal: If you do not collect the items from storage, we will sell or dispose of them. Food or other perishable items will be disposed of immediately. Any financial proceeds will be used to pay off your debts and disposal costs. The remaining money will be sent to your bank account or by postal order to the last known address.
7. Personal data protection and camera system
Data processing: We manage your data (name, birth/identification number, date of birth, residence, and address) on the basis of contract fulfillment and our legitimate interest according to the GDPR regulation. We do not collect data for automated decision-making, we do not profile it, nor do we send it outside the European Union.
Purpose and retention period: The data is used to maintain your file, for the functioning of the contract, and for direct marketing. We retain data only for the period required by law or until the end of the contractual relationship. We may use your email to send commercial communications, from which you can unsubscribe free of charge.
Sharing with partners: We transfer a portion of your data to the company managing our payment gateway for the purpose of processing payments.
Camera system: The premises are monitored by cameras to protect health and property and to prevent vandalism. The monitored areas are marked with a sign. Standard recordings are deleted after a maximum of 14 days. Recordings are kept longer only in the event of a security incident, at which point we hand them over to the police or a court.
Customer rights: You have the right to access your data, and to its rectification, restriction of processing, erasure, and portability. You can also raise an objection or file a complaint with the Office for Personal Data Protection.
8. Communication, changes, and dispute resolution
Form of communication: The contract itself does not have to be in paper form. All official communication and terminations validly take place via email. The customer communicates from the email listed in their web profile (the address must be kept up to date, and any changes must be reported to us in a timely manner). Furthermore, every email must be signed so that we can clearly identify you. The telephone can be used for routine matters.
Our contacts: We accept postal items at the address cityspace24 s.r.o., Kaprova 42/14, 110 00 Prague 1. Our email is office@cityspace24.cz. We draw your data from the profile on the website.
Changes to terms and conditions: We may unilaterally change or supplement these general terms and conditions. We will always post the change on our website. If you continue to use the storage after the effective date, we consider it your consent. If you do not agree, you can reject the change in writing and terminate the cooperation with a 30-day notice period.
Law and disputes: All disputes are resolved exclusively according to the laws of the Czech Republic. The general court of the operator is designated to resolve disputes. Should any of the points in these conditions prove invalid, it does not affect the validity of the entire document; the defective point will only be replaced by an adequate provision.
These terms and conditions enter into force on June 1, 2026.